Hoteliers have see it all, heard it all, and dealt with it all. It would be hard to find a hotel manager or owner who hasn’t had to ask a guest to leave due to bad habits or behavior. But what happens once you clear the hotel of the bad guest can you breathe that sigh of relief?
If you’re smart, your hotel will have a process in place, and in use, for reporting the incident. It’s a litigious world we live in, and a strong policy, consistently enforced, can go a long way to avoiding or lessening any claims against the hotel.
Any good process should…
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